The 3i Diagnostic Tool: Appraising the future
readiness of public administrations
The 3i Diagnostic Tool helps institutions evaluate and enhance their capacity in inclusion, integrity, and
innovation to guide transformation efforts. The 3i stands for Inclusion, Integrity, and Innovation.
“Deep Listening”: user-centric design
for better public services
This guide provides step-by-step guidance, practical tools, and hands-on experiences on the process of Deep
Listening, including systems mapping, rapid ethnographic research, sensemaking and analysis. It aims to help
development practitioners to add a community listening perspective to their programming, which can lay the
groundwork for further portfolio design.
The Collective Intelligence Design
Playbook (UNDP-NESTA)
This playbook was designed by Nesta to help you design and deliver a collective intelligence project. It
will help you understand how to harness the best ideas, information, and insight (aka. intelligence) to
address a complex issue. It will introduce you to activities you can use to orchestrate diverse groups of
people, data and technology to achieve your goals. We call this collective intelligence design. We think of
it as 21st century common sense.
Behavioural insights for civil
servants
This tool equips public servants with the knowledge and tools to apply behavioural science in policymaking
and public service design.
National Innovation Ecosystems (NIEs)
Toolkit
This toolkit helps the Country Offices that are moving to support their government partners in nurturing
national innovation ecosystems.
System thinking and deep
listening
This resource introduces systems thinking and deep listening as complementary approaches to strengthen
frontline staff capacities and cross-agency collaboration.
Managing uncertainty for large
societal transformations
This resource provides guidance on building capabilities to navigate uncertainty, while creating conditions
and incentives for sectoral teams to pursue new ways of working and adopt innovative policy instruments. It
supports ministers and senior leaders in driving large societal transformations through adaptive and
forward-looking governance approaches.
The Training of Trainers Digital for
Government (D4G) workshop
The Training of Trainers (ToT) Digital for Government (D4G) course equips policymakers with the skills to
lead digital transformation across government. The course covers digital public infrastructure, data-driven
governance, and inclusive service design.
AI for Government training
The AI For Government training introduces public officials to the fundamentals of AI, its governance, and
responsible use in government. Participants learn to design AI policies and collaborate effectively across
sectors.
Data to Policy Navigator
The Data to Policy Navigator, developed by UNDP and GIZ, is a practical guide that helps policymakers
integrate data into every stage of policy development — from problem definition to evaluation.
Women Digital Champions
Programme
The Women Digital Champions Programme strengthens the advocacy, leadership, and technical capacities of
women leaders in digital transformation. By fostering a network of female digital champions, the programme
drives inclusive and sustainable change in governance and public service delivery.
The Smart Supply Chains Health Sector
initiative
The Smart Supply Chains Health Sector initiative supports governments in enhancing transparency,
accountability, and responsiveness in health logistics. By leveraging digital tools and user-centered
design, the initiative strengthens supply chain management to ensure reliable delivery of essential health
services.
Digital Solutions Sprint for
Government
The Digital Solutions Sprint for Government is a hands-on training that capacitates government officials to
design and manage digital solutions using agile and human-centred methods. Participants prototype real
services and build digital leadership skills.
Indicators of Integrity and Management
Dashboard (DIG)
The Indicators of Integrity and Management Dashboard (DIG) enables institutions to monitor transparency,
performance, and resource management.
Governance of Data Exchange
Systems
This assessment framework appraises national data exchange systems to ensure they are inclusive, secure,
and
aligned with sustainable development objectives.
Leadership Programme for Women
Involved in Digitalisation of Public Services
This leadership programme supports women leaders engaged in the digitalisation of public services.
The Gender Equality Seal for Public
Institutions
This global certification programme supports public institutions in integrating gender equality across
their
operations and recognizes excellence with Gold, Silver, or Bronze seals.
Reasonable accommodations: Advancing
a disability empowering agenda in public administration
Provides training, advisory support, and guidance to help public administrations become more inclusive of
persons with disabilities.
